Frequently Asked Questions (English)

Getting Started

What audio file formats does HP Connected Music support?

HP Connected Music will play back the following formats:

  • MP3
  • WAV
  • AIFF
  • Apple Lossless
  • AAC
  • FLAC
  • OGG

HP Connected Music will play back files at bit depths up to 24 bit and sample rates up to 96khz.

HP Connected Music will encode CD's in the following formats:

  • FLAC for full quality lossless storage and playback (FLAC shrinks files to roughly half their size but keeps full quality)
  • AAC for lossy storage and playback (AAC shrinks files considerably for portable use and is recognized by Apple, Android, Blackberry, Windows Phone, and other portable devices.)

How can I add music to my collection?

The easiest way to add music to your library is to save it to your Music folder in Windows. Because this folder is "watched", any songs added to this folder will automatically be added to your collection.

There are a few other ways to add music:

  • You can buy music from the 7Digital Store.
  • If you download music from other stores, you can drag and drop it into the HP Connected Music application, or move it to your Music folder.
  • If you insert a music CD, the title will appear under the Navigation dropdown in the upper left, with an "Import" button to confirm that you want to add the disc to your collection.

Where do files go when I add them to my collection?

Music you import or purchase will be put in the HP Connected Music folder, which is located inside the Music folder for your current User Profile.

If you add music to your iTunes library, Windows Music folder, or any folder you have selected as a "Watched Folder", it will be left in its place.

What happens if I buy music from the iTunes music store or download from some other online store?

If you buy music from the iTunes music store, it will be placed in your iTunes music folder and HP Connected Music will automatically detect it and add it to your library.

If you download music from elsewhere, you can save it to your Music folder, or drag it right into the application.

I keep my music in a different location than the default iTunes/Windows folders. How do I get that music into HP Connected Music?

HP Connected Music can watch up to ten folders in addition to Windows' Music Folder and iTunes. Any music in these folders will automatically appear in your collection, and your collection will be updated automatically any time music is added or deleted.

To set up a folder to be "watched", drag and drop the folder directly into HP Connected Music, or add it through Preferences, on the Folders tab.

How much music can I have in my collection?

There is no official limit to how much music you can have in HP Connected Music. Performance will depend on a combination of factors, such as how powerful your computer is, and how big your collection is.

Our interface is designed so that no matter how large your collection, you will experience the same speed and fluidity of experience as with a very small collection.

Whether you have 25 songs or 25,000 albums, HP Connected Music is designed to help you find exactly what you're looking for in seconds.

Some music in my iTunes/Windows Music isn't showing up in HP Connected Music. What's going on?

When you first launch HP Connected Music, it will locate your iTunes Music folder and your Windows Music folder. Any music in these folders will be added to your collection. If any music is added to these folders (for example if you buy a song from iTunes) it will automatically be added to your HP Connected Music collection.

If some of the music in your iTunes library is not appearing in HP Connected Music, it is probably in a different folder. To find out where it is located, right click on the song in iTunes track listing and select Show In Windows Explorer. Then, you can drag it right into HP Connected Music.

You can then drag and drop the song from that folder into the HP Connected Music application.

Can HP Connected Music sync music to my phone or iPod?

Right now, HP Connected Music only supports desktop playback, although we plan to offer mobile syncing soon.

What is Meridian?

Meridian is a luxury, performance audio and video manufacturer based in the UK, near Cambridge.

Founded in 1977 by Bob Stuart and Allen Boothroyd, Meridian has a 30 year history of innovation and leadership in the development of uncompromised consumer home entertainment systems offering exceptional performance.

Widely recognised with numerous awards for bringing original and leading-edge technology of the highest quality to audio and video reproduction, Meridian developed the first audiophile CD player, the world's first consumer digital surround controller, and developed the Meridian Lossless Packing (MLP) system included in Blu-ray Disc. 

The company's optical disc players, DSP Digital Active loudspeakers, video projectors and scalers are unique in the industry, maintaining a super-quality digital signal throughout the path from the studio to the home, using advanced digital signal processing to deliver both a sweet, natural sound and smooth, crystal-sharp images with true cinematic realism.

With the acquisition of Sooloos, Meridian brought its expertise to the Sooloos System, the world's most innovative, functional and easy-to-use networked home entertainment system. Sooloos systems effortlessly combine spectacular quality, rich metadata and the industry's leading user interface to change forever the way we enjoy and interact with music.


The Home screen gives you an overview of your collection, new releases, and what you've been listening to lately.

You will find a featured Artist every time you launch the program as well as quick access to your top artists, albums, tracks and styles of music.

You will also be shown any new releases in the music store that relate to your favorite genres and artists as well.

In My Library, tap Artists to view your collection organized by artist. Your music library will be presented as artist photographs, and you can type a name to jump to whatever artist you're looking for.

Tap an artist to see the artist's albums, biographical information, and other photos of the artist.

You can also play an artist immediately by double-clicking the Play button that appears when you hover over it.

Tap here to see your collection presented as cover images of albums. Tap an album to see a review, labels, release information, ratings, track listings, etc.

You can also play an album immediately by double-clicking the Play button that appears when you hover over it.

Tap here to see your collections presented as a list of tracks.

Double-click a track to start playback, or click it to see play options, add to a playlist, etc.

Tap here to see all the music you've played.

Tap here to see currently existing playlists or create a new one. Tap a playlist to see its contents, edit the playlist, or load the playlist.

Tap here to access any radio stations you've saved to your library.

Tap here to manage application settings and options.

If you are a subscriber to Rhapsody or RaRa streaming music services, you can log in from the Preferences screen.

Once you're logged in, you can access these services from the Home Page, or the navigation drop down in the upper-left.

Tap here to purchase music for download. The store includes 17 million mp3 files, at a bit rate of 320kbps

The Top Display is always displayed, no matter where you are in the application. It give you access to basic transport controls (Play, Pause, Next) and shows you what you're currently listening to. It also lets you view and modify what you've added to the Queue or Mix.

The Mix is where you add music that you want to shuffle. You can add songs, albums, or even whole genres to the Mix, and it will play in a random order.

The Mix plays any time nothing is queued. You can tap in the Mix area to see its contents and manage the Mix.

The Queue lets you play exactly what you want, without needing to create a playlist every time. Music added to the Queue will play in order, like a jukebox.

You can tap in the Queue area to see its contents and manage what's coming up next.

Tap in the Now Playing area to see details about the currently playing track.

You can tap the Album cover to view the album's detail page. You can also tap in the scrolling time display to seek around the track. You can add the currently playing track to a Playlist or mark the currently playing track or album as a Favorite.

You can also configure settings for crossfading and volume leveling.

Standard playback controls like Play, Pause, Next Track and Previous Track.

Volume control is in the upper-right. Tap the speaker icon to adjust volume and mute or unmute playback.

The Bottom Display is where you find information and control over how you view your collection. It's shown no matter where you are in the application, though some functions change as you move through the application.

By default, your music is sorted alphabetically by Artist name, with music by a given artist sorted chronologically in order of release date. But you can also sort your music by:

Play Count- to quickly find the music you've listened to most
Import Date- to quickly find music you've recently added to your collection
Release Date- to view your collection over time and see it in its historical context

From here you can enter in any term and find artists, albums, tracks, performers, and genres that match, both in your collection or in any subscription services you've logged into.

Along the bottom of the application, the contents of the browser are displayed as "Browsing all 650 Albums", for example.

Initially, this will show you your whole collection. If you're filtering your collection, or using Focus, this number will shrink to match the number of items you're viewing.

To reset this view, click the X to clear your Focus and return to viewing your whole collection.


Playing Music

How do I play a song?

You can always double-click a song to play it immediately. This works anywhere you see tracks, including the Tracks browser, or Album or Artist detail screens.

When you double-click a song, or select Play, the song will begin playing immediately, and any songs that follow it will be added to the Queue.

If you right-click a song, you'll be presented with a few options about how to play it. For more information see What Is Play Priority?

How do I play a whole album?

You can play a whole album from either the Album Browser, or from an album's detail page.

If you hover over an album in the album browser, a play button will appear in the bottom right corner of the cover. You can double-click this button to play it immediately, or tap to choose from a few playback options. For more information about playback options, see What Is Play Priority?

If you tap an album cover, you'll be taken to its detail page, where you can play or queue the entire album or individual songs, as well as seeing detailed information about the album's performers and background.

What is the Queue?

The queue is an easy-to-use list of what songs are coming up next.

Just like a jukebox, you add music to the Queue and it will play back in the order it was added. As each song is played, it moves out of the Queue into the Now Playing area.

Unlike other players, the queue is not the same as a playlist. This means that you can actually load multiple playlists into the queue at once.

What is the Mix?

The Mix is your own personal DJ. Add some songs or albums to the Mix, and HP Connected Music will play them in a random order.

If the sudden urge to hear a song strikes, add it to your queue. Once the Queue is finished, HP Connected Music will go right back to selecting songs from the Mix, so the music never stops.

You can even add entire decades or genres to the Mix by using Search or Focus. During a party, you can add all your favorite albums to the Mix, while still allowing friends to queue songs.

Where is the Shuffle button?

HP Connected Music uses the Mix for random playback. If you want to hear music in a random order, just click it and select Mix.

Songs added to the Queue will play in the order they were added. If you change your mind, and want to shuffle them, just open your queue and select "Move All To Mix".

Where did the tracks in my Queue go?

The Queue is a list of songs that are waiting to be played. Once a song's been played, it is no longer part of the Queue (unless you've set your Queue to loop), so it is automatically removed.

A list of songs you've played can be found in your Play History.

How do I seek to a point within a track?

Tap the Now Playing area at the top of the screen. It will open to show more information, including a scrolling time elapsed display. Tap in this display to jump around inside the track.

What is Play Priority? What Is 'Add To Queue'? What Is 'New Mix' or 'Add To Mix'?

When you select music to play in HP Connected Music, you can choose exactly how you want it played.

  • Double Clicking a song is the easiest way to play music in HP Connected Music. Double clicking a song will play it immediately, and any songs on screen that follow it will be added to the Queue automatically.
  • Play — Clicking a track and selecting Play will play start it immediately, and any songs on screen that follow it will be added to the Queue automatically. If you’ve chosen an album, the first song will begin immediately, and the rest of the album will be added to the Queue.
  • Add To Queue is shown as a plus button next to Play, and will add the selected song or album to the end of the Queue.
  • Mix (or New Mix) will begin random playback immediately, and clear anything previously added to the Mix or Queue. Select a genre like Jazz, or an artist like John Coltrane, to create your own personal radio station.
  • Add To Mix will add the selected song to the Mix, for random "shuffled" playback later.

For any issues, questions, or comments, please visit us at the HP Connected Music Support Forums.